If an organization is serious about transformation, the best way to enable that is by having a CIO and a chief digital officer working in conjunction, say Hillary Ross of Witt/Kieffer.
By digitizing healthcare, the industry unwittingly created data gatekeepers, says Bill Russell. But in light of CMS’ proposed changes to Meaningful Use, they could finally be relieved of their duties.
Given the dizzying pace of change in health IT, no one can predict exactly what’s coming down the pike. But by focusing on these five areas, CMIOs can be better prepared to respond, says David Bensema.
Whether consumers are looking to renew a driver’s license or book a doctor’s appointment, they’re looking for the same basic elements of service, says Sue Schade, who talks about her recent experiences.
The hardest part of being a CIO is creating enough structure so that people feel comfortable, while also encouraging the “messiness around change” that’s needed to forge a path forward, says Tressa Springmann.