Reengineering business processes can certainly help increase efficiency — but if it’s taken too far, it can also take the humanity out of care, says Paul Roemer.
Bad consumer experiences are “simply a failure of imagination,” and that failure comes at a hefty price for providers, says Paul Roemer, who draws a comparison between healthcare and the airline industry.
With all the technology available, why do patients still struggle to find the right provider? The answer has nothing to do with technology, and everything to do with our current healthcare structure, says CT Lin.
The most important takeaway from Amazon’s Prime Day debacle? If an organization is doings the right way – and making consumer experience a top priority – even a major glitch won’t bring it down, says Kate Huvane Gamble.
The major flaw in our current provider structure? Health is viewed as the ultimate outcome for older individuals, rather than living well, says Dr. Joseph Kvedar. It’s time to change that, and technology can help.