The Stuff That Can’t Happen

We can’t control the fact that bad things will sometimes happen under our watch. What we can control is how we react and work to remedy the situation, says Anthony Guerra.

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Social Media Guidelines For Clinicians

From managing negative reviews to complying with HIPAA, social media can be a minefield for clinicians, making it all the more critical for leaders to establish clear guidelines, says John Halamka.

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Kathryn Crous, Network CIO, Kings County Hospital, NYC Health & Hospitals, Chapter 3

If you don’t have the clinical background that helps with understanding the complexity of healthcare, you need to bring in “trusted leaders that will give you truth and honesty,” says CIO Kathryn Crous.

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Walking The Change Management Tightrope

Before introducing any change, new leaders must find the right balance between their desire to move forward and the team’s need for guidance and communication, says CIO David Chou.

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Weathering A Non-Storm

With any major decision there are risks, but a leader must be willing to make the best decision based on the information provided and stand by it, even if it’s not the popular choice, says Kate Huvane Gamble.

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