When selecting an EHR, user experience is one of the most critical factors, but what’s just as important is finding a vendor partner that can help mitigate both current and future challenges, says CIO Patrick Yount.
When it comes to negotiations, the hard truth is that both your power – and that of the other party – is based on the best alternative if things don’t work out, says Anthony Guerra.
Rather than criticizing EHR vendors for failing to create a perfect product, leaders should accept the role they play in delivering a quality solution to their consumers, says CMIO Lee Milligan.
From underestimating the importance of a successful demo to failing to include end users, there are missteps that can derail a buying decision, says Doug Tolley of KLAS, who offers advice for leaders in both camps.
Every service provider is going to make mistakes; what distinguishes successful ones is the ability and willingness to correct them, says Anthony Guerra.