The problem is clear: physicians face too many time pressures, and patients don’t feel they’re being heard during encounters. The solution is also clear, says CT Lin, and it involves better communication strategies.
You can have the best group of individuals money can buy, but without the presence of accelerators, you’ll never have a truly deep team – or achieve deep results, says CIO Ed Marx.
Bad consumer experiences are “simply a failure of imagination,” and that failure comes at a hefty price for providers, says Paul Roemer, who draws a comparison between healthcare and the airline industry.
If you want to avoid being disrupted while on vacation, you have to establish the right culture , says Kate Gamble. And that needs to start long before leaving the office.
It’s no longer enough simply to measure data, says Adam Gale. Now, KLAS is taking a more proactive approach by working with vendors to step up their game and “change the market in a healthy way.”