An organization can have all the strategy, technology and financial management skills in the world, but it won’t go far without a culture of innovation, says CIO Brian Thomas, who talks about how to foster it.
In a perfect world, feedback would always be delivered in a professional and constructive way. But in the world we live in, with deadlines and budgets, sometimes it needs to be unfiltered, says Kate Huvane Gamble.
Being acquired can be unnerving, particularly for a smaller hospital. And so it’s critical for CIOs to choose words carefully, keep the communication lines open, and be respectful, says John Kenagy.
If you want to transition the IT department away from application support mode and into customer support mode, make sure you’re listening and asking the right questions, says CIO Chris Paravate.