Daryl Kallevig, CIO, Riverwood Healthcare Center, Chapter 1

The two most important components in pulling off a big-bang EHR implementation? Getting the workflow piece right and maintaining communication with the staff throughout the process, says CIO Daryl Kallevig.

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The Keys To Consistent Leadership

If CIOs want to create true partnerships with their peers, it’s essential to be consistent as leaders, says David Chou, who offers five practical tips on how to do just that.

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Healthcare Cost Transparency And The “Mystery” Bill

The healthcare industry doesn’t need more mystery; it needs an open and competitive pricing market that lets consumers compare and shop for services, says Joe Van De Graaff of KLAS.

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When The Message Isn’t Getting Through

Have you ever struggled to sell what you believe is a great idea? Before you get frustrated, consider this advice from CIO John Mason on how to connect more effectively with your audience.

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An Appetite For Better Service

Whether it’s caused by a lack of communication or failure to take ownership, poorly executed service can, and will, send customer satisfaction scores plummeting, says Anthony Guerra.

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