When The Message Isn’t Getting Through

Have you ever struggled to sell what you believe is a great idea? Before you get frustrated, consider this advice from CIO John Mason on how to connect more effectively with your audience.

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An Appetite For Better Service

Whether it’s caused by a lack of communication or failure to take ownership, poorly executed service can, and will, send customer satisfaction scores plummeting, says Anthony Guerra.

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Tim Stettheimer, SVP & Regional CIO, Ascension Information Services, Chapter 3

Today’s CIO has to know the business at a deeper level than ever before, says Tim Stettheimer, who talks about the evolving CIO role, the value of face-to-face conversations, and the keys to staff retention.

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Who’s On First?

Whether a project is relatively simple or messy and complex, it needs a clear owner who can facilitate a solid communication strategy, says CIO Sue Schade.

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Tim Stettheimer, SVP & Regional CIO, Ascension Information Services, Chapter 2

The fundamental starting point for any CIO? “You have to care about the organization and the people ,” says Tim Stettheimer, who discusses the value of showing gratitude, the question all leaders should ask, and the need for self-awareness.

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