Having an individual with no filter isn’t just annoying, it can wreak havoc on the entire team, says CIO John Mason, who offers a series of steps to help change the behavior and restore sanity to the organization.
Leaders who ask tough questions of their team and solicit honest feedback who will get the best outcomes, says Anthony Guerra, whereas those who take silence for agreement will get just that.
In the final installment, Kent Gale talks about what it’s been like to work closely with his son, the role that volunteer work plays in his life, and what KLAS does to make sure quality never takes a back seat.
Why did KLAS decide to take on interoperability? “There was a lot of misinformation,” says Kent Gale, who also talks about what surprised him at the inaugural summit, and the next big area his team is focusing on.