As the healthcare environment becomes increasingly unpredictable, it’s critical that organizations move from an adaptive strategy to a shaping strategy, says Mitch Parker, who explains how that can happen.
In today’s healthcare environment, the mindset can’t be ‘what have you done for me lately,’ but rather, ‘what are you doing for patients now, and in the future.’ And that was precisely the theme at last week’s NY miniHIMSS.
From teaming up with existing companies to conducting a detailed analysis of customer behaviors, there are critical steps that can help organizations evolve to meet the market’s changing needs, says CIO David Chou.
The best go-live support may be closer than you think, says Jason Hess of KLAS, who discusses the benefits of leveraging nurses from neighboring organizations and students to help train users.
The life-changing, career-defining lesson Ed Marx learned while washing windows? “Service excellence is a strategic differentiator for success.”