One of Dr. Anncy Thomas’ first goals as CIO at Episcopal Health Services was to change not just the outside perception of IT, but the department’s mindset of its core objectives.
An organization can spend all the money on all the right tools, and it still might not be recognized as Most Wired, says Drex DeFord, who talks about the revamped process. “It’s not about buying things; it’s about doing things well.”
One of the key takeaways from years of implementing EHRs? Governance isn’t merely a reporting mechanism – it’s a way of guiding a project and getting the organization on board, says Dana Sellers.
Before starting any project, leaders need to set realistic expectations, says CIO Gary Light, which often means explaining that everyone won’t get all of their needs met.
A “critical” component of implementing a new EHR? Setting realistic expectations, says CIO Dan Nash, which means communicating clearly about what can go wrong, and having a solid mitigation plan in place.