Jamie Nelson, SVP & CIO, Hospital for Special Surgery, Chapter 3

Having a solid understanding of hospital operations can help CIOs “understand what you’re constituents are trying to do” and help guide them in the right direction, says Jamie Nelson.

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Jamie Nelson, SVP & CIO, Hospital for Special Surgery, Chapter 2

When it comes to cybersecurity, there’s no such thing as being over-prepared, says CIO Jamie Nelson, who also discusses how she works to foster a culture of innovation at Hospital for Special Surgery.

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The Frustration Factor

The last thing a CIO wants is a frustrated customer who views technology as a burden. The way to prevent this? By setting realistic expectations and using communication to stay plugged in, says John Mason.

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Contract Clauses Decoded, Part 2: The 5 Key Criteria

From how liability is assigned to what deliverables must be met (and when), there are several key things leaders need to understand about the contract review process, says John Mason.

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Finding True Digital Transformation

It isn’t just the CIO who should be the driving force of digital transformation, says Brian Thomas, who believes it “has many motivations, and is the responsibility of many people,” from top to bottom.

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