One of the most valuable assets CIOs can bring – especially those who have worked outside of the provider space is an understanding of “what works and what doesn’t work,” says Erik Pupo.
Having to sort through and prioritize hundreds of optimization requests can feel like working on a high-speed conveyor belt. But there are ways to slow it down, says Katie Foster, who talks about OhioHealth’s new intake process.
The CIO’s job isn’t to try to make every customer happy. It’s to make sure everyone’s voice is heard and their questions are answered, says Erik Pupo.
For most organizations, Y2K was a “non-event.” But for Carolinas HealthCare, it helped lay the foundation for clinical transformation, says former CIO Craig Richardville, who reflects on 20 years with the organization.
One of the key takeaways from years of implementing EHRs? Governance isn’t merely a reporting mechanism – it’s a way of guiding a project and getting the organization on board, says Dana Sellers.