Managing Up: How To Thrive In Complex Organizations

John Halamka, MD, CIO, Beth Israel Deaconess Medical Center

I took my first job at age 13, building model planes and skateboards at Palos Verdes Hobby Shop. Over the past 40 years, I’ve reported to over a dozen people. Some were inspirational and charismatic. Others were more task delegation oriented. Some were problem solvers. Others shunned detail. Some were great listeners. Others were talkers. […]


Theresa Meadows, SVP & CIO, Cook Children’s Health Care System, Chapter 3

Theresa Meadows, SVP/CIO, Cook Children’s Health Care System

Her pivotal career moment — “I want your job.”
Learning from mentors
“It’s about really listening to what people say.”
Embracing challenges — “I really didn’t know what I was signing up for when I said yes.”
From nursing to technology
Advice for aspiring CIOs — “It’s not about immediate gratification.”


Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 3

Ken Deans, VP & CIO, Chesapeake Regional Medical Center

From graveyard shift computer operator to CIO
Leading by example — “I wouldn’t expect anyone to do anything I either haven’t done or wouldn’t do.”
Keys to staff retention
Ritz-Carlton & the “obligation” to provide excellent service
Importance of rounding — “Don’t lead from behind a desk.”
Good vs great


Correll To Retire From CHIME

Rich Correll, COO & Strategic Advisor, CHIME

Richard Correll, co-founder and former president and CEO of CHIME, announced he is retiring after 23 years of service. Correll, who has served as the organization’s COO and senior strategic advisor since April 2013, will step down at the end of this month. He is credited with championing the emergence of the CIO role in […]


David Bensema, MD, CIO, Baptist Health, Chapter 3

David Bensema, MD, CIO, Baptist Health

Physician engagement
“We don’t get relationships sitting in offices. You have to get out.”
Lessons learned in change management
Biggest surprises about becoming a CIO
Anticipatory staffing — “It’s not a sustainable model.”
Learning project management as an executive medical director
Coming to Baptist in 2001 — “I knew I’d found home.”