Technology may provide the backbone for care coordination, but the lifeblood is communication, says CHIO Cynthia Davis, whose team was able to improve patient satisfaction and reduce costs by asking the right questions.
Personalized care must move to a collaborative model where patients receive concierge services anywhere they may be along the clinical continuum of care, says CMIO Albert Villarin. The question is how to make that happen.
If implemented properly, care management programs can help improve quality and reduce costs. But if they’re forced on providers too quickly, they can have quite the opposite effect, says Dr. John Halamka.
Until healthcare develops a tool that can aggregate, monitor, and assess patients’ data on a regular basis, population health and accountable care will remain pipe dreams, says Paul Roemer.
Connecting with post-acute care facilities is becoming more important, and yet, many hospital leaders are still hesitant, says Glen Mamary, who provides a list of questions leaders can ask before taking that step.