Patients and their families shouldn’t have to move mountains and pray for miracles to access medical records or request a referral. But unfortunately, it’s precisely what needs to happen, according to one parent.
Despite advances in technology, perioperative care is still fragmented and variable, says Dr. Zeev Kain, who believes a “highly collaborate” integrated care model can help move the needle.
Technology may provide the backbone for care coordination, but the lifeblood is communication, says CHIO Cynthia Davis, whose team was able to improve patient satisfaction and reduce costs by asking the right questions.
Personalized care must move to a collaborative model where patients receive concierge services anywhere they may be along the clinical continuum of care, says CMIO Albert Villarin. The question is how to make that happen.
If implemented properly, care management programs can help improve quality and reduce costs. But if they’re forced on providers too quickly, they can have quite the opposite effect, says Dr. John Halamka.