Through Someone Else’s Eyes

Christopher Walden, Director of IS, Health First (former CIO, HealthAlliance) Hospital

The call bell light was on as I walked past the room. This was one of those days I was lucky enough to be rounding with our Vice President of Nursing. She just has this inner sense of when someone is in need. Without missing a beat, she knocked on the door and asked if […]

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Focus On Keepage, Not Leakage

Paul Roemer, CEO, Pale Rhino Consulting

The entire focus of today’s post is based on a conversation I had with a frontline employee of a prominent health system in the southeast. This quote is taken directly from our conversation: “Because our call center is so bad, people do not call to cancel appointments; they come to the office to cancel their appointments. […]

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James Wellman, CIO, Comanche County Memorial Hospital, Chapter 4

James Wellman, CIO, Comanche County Memorial Hospital

Managing change with transparency & accountability
“When it’s your fault, admit it’s your fault.”
Trusting the staff
High-level perspective: “A CIO shouldn’t be working on code.”
CHIME Boot Camp & mentoring
Learning from a major outage — “We found things to improve.”
Confident leadership

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Flexing The Twitter Muscles

Kate Huvane Gamble, Managing Editor, hsCIO.com

“Nothing good ever comes from Twitter.” I heard it a few months ago after yet another athlete became embroiled in a social media scandal, and I was starting to agree. This time it was a football player who hit ‘favorite’ on a Twitter post — during a game his team was playing. Granted he was […]

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The Dark Side Of Accessibility

Kate Huvane Gamble, Managing Editor, hsCIO.com

It’s probably not as bad as they’re saying, I thought, as I listened to sports radio hosts dissect the latest drama involving the New York Knicks. A few weeks ago, James Dolan, CEO of both the Knicks and Cablevision, received an email from a lifelong fan criticizing the job he has done. This was his […]

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