Two Oars In Motion

Anthony Guerra, Editor-in-Chief, hsCIO.com

“That’s why I picked you,” my wife will half joke on the infrequent occasions when she feels my behavior warrants kudos. More often than not, the comment is in reference to some fatherly duties I’ve carried out admirably with the kids. Her point, of course, is that our union was not happenstance, serendipity, or any […]

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Through Someone Else’s Eyes

Christopher Walden, Director of IS, Health First (former CIO, HealthAlliance) Hospital

The call bell light was on as I walked past the room. This was one of those days I was lucky enough to be rounding with our Vice President of Nursing. She just has this inner sense of when someone is in need. Without missing a beat, she knocked on the door and asked if […]

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Focus On Keepage, Not Leakage

Paul Roemer, CEO, Pale Rhino Consulting

The entire focus of today’s post is based on a conversation I had with a frontline employee of a prominent health system in the southeast. This quote is taken directly from our conversation: “Because our call center is so bad, people do not call to cancel appointments; they come to the office to cancel their appointments. […]

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James Wellman, CIO, Comanche County Memorial Hospital, Chapter 4

James Wellman, CIO, Comanche County Memorial Hospital

Managing change with transparency & accountability
“When it’s your fault, admit it’s your fault.”
Trusting the staff
High-level perspective: “A CIO shouldn’t be working on code.”
CHIME Boot Camp & mentoring
Learning from a major outage — “We found things to improve.”
Confident leadership

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Flexing The Twitter Muscles

Kate Huvane Gamble, Managing Editor, hsCIO.com

“Nothing good ever comes from Twitter.” I heard it a few months ago after yet another athlete became embroiled in a social media scandal, and I was starting to agree. This time it was a football player who hit ‘favorite’ on a Twitter post — during a game his team was playing. Granted he was […]

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