When a patient has a bad experience at the hands of a third-party contractor, it’s not that organization’s name that will be dragged through the mud, but yours, says Kate Gamble.
Being a great leader isn’t about doing things perfectly, but about doing them with conviction, says Kate Gamble, who talks about the many lessons we can learn from Senator John McCain’s legacy.
Early experiences with accountability, hard work, and humility are the stones we use to pave the way for success, says Ed Marx, who talks about what he learned during his first jobs.
Journalists play an important role, not just by keeping the public informed of the latest happenings, but by asking the tough questions and telling the stories that need to be told, says Kate Huvane Gamble.
The life-changing, career-defining lesson Ed Marx learned while washing windows? “Service excellence is a strategic differentiator for success.”