It’s inevitable that service failures will happen. A strong leader will take the necessary steps to recover the organization’s standing with customers and continually improve, says CIO Will Weider.
Most organizations survey employees to measure engagement and satisfaction, and yet most CIOs don’t have overall metrics about how well IT is delivering services. That, says Will Weider, is a problem.
After spending the past few years transitioning Ministry’s IT division to Ascension, Will Weider is pondering his next move, and sorting through the many emotions brought on by a major change.
From breaking up tasks into manageable bites to initiating regular follow-ups, there are steps CIOs and other leaders can take to reduce IT expenses, according to Will Weider.
Yammer is the internal social media platform we use in IT at Ministry Health Care. Recently there was a Yammer thread discussing the effectiveness of the communication surrounding the recent Yahoo email outage. Outage communication has been a focus for us and we like looking at what others are doing. There were certainly a number […]