We know that staff resistance to change can hinder a project, but what be just as detrimental is leadership resistance, says John Mason, who offers four ways to get over the hump.
The last thing a CIO wants is a frustrated customer who views technology as a burden. The way to prevent this? By setting realistic expectations and using communication to stay plugged in, says John Mason.
From how liability is assigned to what deliverables must be met (and when), there are several key things leaders need to understand about the contract review process, says John Mason.
IT contracts are written to safeguard the vendor and reduce their liability – so how can CIOs and other leaders make sure their organizations are protected, legally and financially? John Mason provides his insights in this two-part series.