Being a service-oriented organization means knowing how your users and customers want to receive assistance, and creating the most effective ways to deliver it, says CIO Brian Thomas.
It is during the most tumultuous times – which can test the mettle of even the strongest organizations – that strong leaders are able to act decisively and set a tone of confidence, says CIO Brian Thomas.
It isn’t just the CIO who should be the driving force of digital transformation, says Brian Thomas, who believes it “has many motivations, and is the responsibility of many people,” from top to bottom.
Wearables offer enormous potential for improving outcomes, but obstacles exist that can prevent the critical step of integration with the EHR, says CIO Brian Thomas.
Through their ability to improve the consumer experience and help better manage health, wearables represent a critical transformation, says CIO Brian Thomas, and it’s just the beginning.