Those countless hours you’ve logged while sailing through calm seas? They’re what enable leaders to build up the experience necessary to handle the ship during storms, says Anthony Guerra.
We may not always be able to fix every problem, but we can – and we must – provide the empathy that a frustrated user needs, says Anthony Guerra.
Even the best and brightest can experience a mental lapse, and so as leaders, it’s important to know when to apply pressure, and when to let it go, says Anthony Guerra.
Many of us have been taught that if we want to success at our jobs, we have it give it our all, but Anthony Guerra argues that this can mean other aspects of life — including family and friends – get nothing.