Business intelligence software can be of extremely high value to healthcare organizations, though the value is greater if hospitals go outside their four walls for implementation assistance, according to a new report by KLAS entitled, “Enterprise Business Intelligence: Does Shopping Outside Healthcare Pay Off?”
Solutions such as those from Dimensional Insight, IBM, Information Builders and SAP can deliver powerful and flexible tools that offer a wide variety of data options, however extensive flexibility often brings with it significant complexity.
“Providers have indicated that many of the industry-agnostic vendor solutions are so highly configurable and complex that organizations without a sizable IT department find the systems unwieldy and sometimes beyond their capacity,” said Lorin Bird, KLAS research director and author of the new report. “For instance, IBM clients who used consultants to implement Cognos scored the solution roughly 10 points higher than those who did it themselves.”
Among the enterprise BI vendors ranked in the KLAS report, Dimensional Insight was rated number one, with an overall KLAS performance score of 84.1 out of 100. Information Builders (80.1) and McKesson (77.6) were second and third, respectively. Other vendors highlighted in the KLAS report include Cerner, IBM, Lawson, Microsoft, Oracle, Precision.BI, SAP, SAS and Siemens.
Among the core hospital vendors, the only company to be ranked in the KLAS report was McKesson, with its Horizon Business Insight product. Cerner has had some success extending its BI capabilities beyond clinical analytics and into the financial realm, but its reach “is still very limited.”
The KLAS report also highlights the role providers expect BI to play in demonstrating meaningful use. Sixty-nine percent of respondents believe BI solutions will play an important or critical role in meaningful use. As one provider said, “BI will play a critical role. Never before have we been so carefully scrutinized, and the BI system helps us provide the information and reports needed to be successful.”